Proactive IT Asset &
Contract Management Platform
You've got a lot going on. Between managing customer IT assets, dealing with their contracts, and trying to keep up with the latest innovations, it feels like you can't catch a break.
Not only is it hard to keep track of everything when you're juggling so much, but it's also difficult to provide the best possible service when you're always playing catch-up.
Why ServTrax?
ServTrax is here to help.
We offer a collaborative platform that provides a complete view of IT environments to automate notifications, streamline the renewal process, and engage with customers.
This ensures operational efficiency as well as a unique value-add for your customers that differentiates you with IMAC/ITAM capabilities.
Increase Revenue/Profit earned from service contracts.
Improve Operational Efficiency
in contract renewal management.
Drive Customer Success
by streamlining renewal process.
Enterprise Dashboard
View all IT asset & contract information across locations and suppliers from a single dashboard. This view is consistent for both the provider and their customers enabling a collaborative approach to management.
Process Automation
Our platform allows providers to work in an interactive manner with their customers. Labor savings are achieved by leveraging workflow that is purpose-built for the renewal process.
Supplier Integration
Included with our platform is the ability to validate the contract service-levels with OEMs such as Cisco, HP, IBM, Dell, and EMC. This validation ensures that your customers' records are synchronized with the OEMs - ensuring no service disruption occurs based on contract discrepancies.
What Solution Providers are saying...
"ServTrax has allowed us to scale our business by using technology that not only increases our efficiency but is of great value to our customers. One of the best attributes of ServTrax is the ability to house multi-vendor contracts and associated assets into a single repository, giving customers visibility to their entire data center environment without assistance from manufacturers."
Director Indirect Sales
Logicalis, Inc
"In the first 11 months after implementing the ServTrax platform, CBTS grew our support revenue gross margin by over 15% in the US and over 30% in Canada. The ServTrax platform was critical to this success. ServTrax really helped us gain new customers as well."
Director Inside Sales
CBTS
“Over 90% of customers that have seen a demo react positively and leverage the tool. VisionTrax keeps our customers happy, and our large enterprise accounts engaged across the entire asset lifecycle.”
Manager, Renewals
InterVision
